Factors that improve customer service in the hospitality industry

Customer service is essential in the hospitality industry, so how can you improve your offering? Check out our top tips here.

How do we communicate to customers in a retail environment?

Customer communication is at the heart of the retail industry, but this is an ever changing scene. Here are three essential channels your business needs to master. 

Technology and the hospitality industry: what’s coming up?

In a constantly changing digital environment, what are the big updates going to be for the hospitality industry? Read on to find out.

Reduce your operational costs with the right technology

Technology is at the forefront of Australia’s establishments, from point of sales systems to mobile apps for customer loyalty, generating business value for bars and club...

Managing retail inventory with technology

Inventory management is increasingly important as retail faces the internet age. How can this industry use technology to account for the shift?

Consistent service is the result of reliable technology

Hotels today are under pressure from short-stay rentals, tight consumer budgets and intensifying competition from rival chains. Providing a consistent guest experience is still the key to brand...

4 effective pieces of technology you can’t do without

You’re busy. Your establishment is busy. High-personality bartenders, catchy music and the collection of high-quality spirits are front and centre to truly showcase your establishment. However, behind the...

Connecting digital consumers with physical retailers

With the rapid evolution of technology, we have become immersed in the digital world, using our smartphones to seek quick solution­s in everyday life. Although these digital communications...

How to drive retail sales with quick and effective signage

Every retailer knows that sales don’t happen if customers can’t find what they want. And it turns out that the best way to lead your customers to the...

If you haven’t already, add e-commerce to your retail business

It’s no surprise that some Australian businesses are finding it difficult to add online shopping to their customer offering, as expansion into the online sphere requires some fundamental...

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